Frequently Asked Questions

The questions we’re asked most. Anything else? Write to us.

Shipping

How soon does my order ship?: Within 2 business days, from Vancouver, BC.
Where do you ship?: Worldwide.
How much is shipping?: Tracked shipping is free across Canada. For other countries, the cost is shown at checkout before you pay.
Will I pay duties or taxes on an international order?: Orders outside Canada may be charged import duties and taxes by your country. These are set by your country's customs and paid on delivery.
How can I track my order?: When your order ships, we email you a tracking link. You can also see your orders under Orders History in your account.

Can I return a piece?: Yes, within 14 days of delivery. Pieces should be unworn and in their original packaging, with any certificate included.
Can I return earrings?: Yes, as long as their seal is intact. For hygiene, earrings that have been worn can't be returned.
Who pays for return shipping?: Return shipping is at your cost, unless the piece arrived damaged or not as described; then it's on us.
When will I get my refund?: Once the piece is back with us and has been checked, the refund goes to your original payment method.

Is each piece really one of a kind?: Almost always. Every piece is handmade, so no two are identical, and most exist only once. When a piece sells, its page says Sold.
Does adding a piece to my bag reserve it?: No. A piece is yours once the order is placed, so if you love something, don't wait too long.
Which currency are prices in?: Canadian dollars (CAD).
Do I need an account?: You can browse and fill your bag without one. An account lets you keep a wishlist, save addresses and see your orders.

Where are your pieces made?: By hand, by nomadic artisans in Iran. Read their story.
How do I know what a piece is made of?: Each piece's page lists its metal and stone, and its weight where we have it, under Material and Description & Details.

How do I care for silver?: Store it dry, away from perfume and lotion, and wipe it with a soft cloth to bring back its shine.
How do I care for brass?: Brass darkens naturally over time, which many people love. To brighten it, polish gently with a soft cloth; keep it dry when not worn.