Shipping Policy

How and when your order reaches you.

Processing time

Orders ship within 2 business days of payment, from Vancouver, BC, Canada. Business days are Monday to Friday, excluding Canadian statutory holidays.

Shipping rates

Tracked shipping is free on every order within Canada.

For orders outside Canada, the shipping cost depends on the destination and is shown at checkout, before you pay.

Delivery times

Delivery times depend on the destination and the carrier. An estimate is shown at checkout; once your order ships, the tracking link shows its progress.

International orders

We ship worldwide. Orders outside Canada may be charged import duties, taxes or customs fees by the destination country. These are set by that country, are not included in our prices or shipping cost, and are paid by the recipient.

Tracking

When your order ships, we email you a tracking link. Signed-in customers can also see their orders under Orders History in their account.

Address changes

Please check your address at checkout. If you notice a mistake, contact us as soon as possible: we can change it until the order ships.

Damaged or missing parcels

If your order arrives damaged, or doesn’t arrive, contact us with your order number and we’ll make it right.